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Shedrite Ltd - Terms & Conditions

(Your statutory customer rights are not affected)

Click the text links below to expand information
Definitions
Overview Of Terms & Conditions
Retention Of Title / Ownership
Prices
Payment
Delivery
Installation / Assembly
Shortages / Damage
Return (Cancellation)
Rejected Goods (Cancellation)
Complaint
Privacy
Security
Reviews
Law


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DEFINITIONS

'The Company';
Shedrite Ltd of The Old Dairy, Prescote Manor, Cropredy, Nr Banbury Oxon. OX17 1PF.
Tel: 01295 758196
Fax: 01295 758158
Email: sales@shedrite.com

'The Customer'; The person, company or organization purchasing goods or services from 'The Company', as shall be entered within the 'customer' section of all Company sales order/ecommerce/invoice documentation.

'The Company' seeks to operate in the interest of its customers also, as 'The Company' management presently operate other ecommerce web sites which are compliant with and members of the Shopsafe, Safebuy and Safe Shopper schemes (Shedrite Ltd will apply to gain accreditation to these schemes in due course). Our extensive product range is sourced from far and wide, including Europe, the Middle East and North America.

OVERVIEW OF TERMS & CONDITIONS

These terms and conditions (last updated March 2007) shall apply to the sale and supply of garden accessories, tools, security items and environmental products by 'The Company', to the entity hereby referred to as 'The Customer'. 'The Company' means of good practice and retail compliance is primarily regulated by 'The Consumer Protection (Distance Selling) Regulations 2000', in addition to the 'Sale of Goods Act 1979' and other statutory instruments. This document contains references to the said regulations and has been supported with background information gained from the web sites of related parties, being; OFT (Office of Fair Trading), DTI (Department of Trade & Industry) and Trading Standards Central. Any order placed by 'The Customer' whether in person, by telephone, by mail or online (ecommerce) shall form a legally binding contract of sale, thus whilst the below terms are extensive they are given to define and protect the due rights of both 'The Customer' and 'The Company'.

1. RETENTION OF TITLE / OWNERSHIP

1.1 Legal ownership of any goods supplied shall remain vested to 'The Company', until such time that full payment of order/invoice monies has been received from 'The Customer'.

1.2 Should the 'The Customer' obtain goods prior to full payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of all outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods, at which point the order cancellation process 7 shall be instigated. The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.

2. PRICES

2.1 All pricing as shown upon 'The Company' literature and this web site are shown in (£) Pounds Sterling.

2.2 All pricing as shown upon 'The Company' literature and this web site are shown inclusive of the current prevailing rate of Value Added Tax (VAT). 'The Company' VAT number is 90245357.

2.3 All pricing as shown upon any branded literature provided, i.e; manufacturer brochures, is provided for information only and does not form part of a sale. 'The Company' web site pricing shall prevail and apply at point of sale.

2.4 'The Company' pricing is reviewed upon a calendar monthly basis, but revisions will be applied at any time for; (a: increases) material and manufacturer price rises, or (b: reductions) offers or promotions as defined.

2.5 'The Company' reserve the right to offer 'The Customer' reduced pricing should they; (a) use a voucher code, (b) offer volume incentive, or (c) offer other incentive where discretion can be applied.

3. PAYMENT

3.1 'The Company' standard payment terms are full payment with order.

3.2 Payments are only accepted in (£) Pounds Sterling.

3.3 Payments are only accepted by the following means; cheque (made payable to Shedrite Ltd), BACS (electronic banking), Visa, MasterCard, Maestro, Visa Delta and Electron.

3.4 Upon cheque-based orders, goods shall not be released until such a cheque passes clearance and the funds credit 'The Company' bank account.

3.5 'The Company' actively strive to prevent credit/debit card fraud. All card-based orders without exception are subjected to cardholder name, address and other security checks as deemed essential.

3.6 'The Company' retain the right to undertake any third party search as necessary, such as via 'The Company' card processing organisation, to satisfy that 'The Customer' card details are valid.

3.7 It is the responsibility of 'The Customer' to always provide their registered cardholder address when requested. Any processing delays caused by incorrect data provision will not be at the fault of 'The Company'.

3.8 'The Company' reserves the right to alter the standard payment terms of any customer if deemed appropriate, or where special terms form part of a package deal or offer.

4. DELIVERY

4.1 'The Company' shall aim to fulfil all orders at the earliest opportunity subject to 4.3, using the distribution infrastructure provided by the manufacturer of the branded product chosen.

4.2 'The Company' delivery periods as published are given in good faith and are anticipated, based upon manufacturer guidance. Delivery can occur sooner or later than the anticipated timescales.

4.3 The delivery period will commence from point of cleared payment, thus (a) next working day upon card-based orders, and (b) clearance of funds upon cheque-based orders.

4.4 Delivery periods are provided in working days (i.e; 5 working days = 1 week), to account for the incidence of public holidays and that transport operates weekdays only.

4.5 Deliveries are made weekdays only, typically during the hours of 8.00am to 8.00pm. 'The Company' is not able to offer timed deliveries.

4.7 Product delivery shall be to the customers address and carriers will leave details of how to obtain the goods purchased if delivery is not possible at that time.

4.8 As 'The Company' is not the manufacturer of the branded products, it cannot be held responsible for delay in delivery caused by; (a) the manufacturing process, or (b) a third party such as a contracted carrier.

4.9 Should the delivery period extend beyond (whichever is longer) that published, subsequently notified or 30 days after the date of order (as section 19 of the Distance Selling Regulations) 'The Customer' can cancel their order without penalty.

4.10 In the interests of Health & Safety for 'The Company' employees, manufacturers or contractors, on delivery our bulky products shall not be; (a) lifted over walls, fences etc, and (b) transited to other floors other than highway level.

4.11 All delivered goods have to be signed for (POD) by the 'The Customer' or their appointed representative, at which point responsibility and risk of the goods (not title if unpaid) shall pass to 'The Customer'.

4.12 If 'The Customer' cannot be in attendance on delivery, prior written authority and acceptance of responsibility to leave the unattended product must to sent to customercare@shedrite.com

5. INSTALLATION / ASSEMBLY

5.1 Unless advised otherwise, all products sold by 'The Company' are offered upon a self assembly, self installation basis.

6. SHORTAGES / DAMAGE

6.1 'The Customer' shall inspect the goods and notify 'The Company' within seven days after the day of receipt of any shortages or damage to the said goods.

6.2 Shortage or damage should be reported with detail, either in writing to 'The Company' address, by email to customercare@shedrite.com

6.3 Upon approved claims within the period defined in 6.1, the manufacturer will forward the replacement parts usually within 5 to 10 working days, subject to stock level.

6.5 All statements made relating to guarantee periods are to be honoured by the relative manufacturer. 'The Company' shall assist with any guarantee claim but shall not bear responsibility.

6.6 We reserve the right to decline any replacement request should damage or miss-use of the product have occurred upon 'The Customer' property or during self-assembly.

6.7 'The Company' will not be liable for any costs incurred by 'The Customer', should they fail to inspect and satisfy themselves that the product is sound and complete prior to self-assembly.

7. RETURN (CANCELLATION)

7.1 All goods are newly manufactured for sale or to order, as described upon 'The Company' web site. We do not retail seconds or ex-display products, thus a return should be considered unlikely.

7.2 A return or cancellation of goods can be undertaken up to 7 working days after the date of delivery (except 7.3), as defined by section 11, part 2 of the Distance Selling Regulations.

7.3 'The Customer' has no right to cancel at any time should their order include a personalised requirement i.e; optional fixtures, adaptations or preferences.

7.4 The statement in 7.3 is formed from the 'Exceptions to the right to cancel' section 13, part c of the Distance Selling Regulations; which refers to "goods made to the customer's specifications..."

7.5 A return or cancellation should be made in a durable means as defined by part 10 of the Distance Selling Regulations being; either in writing to 'The Company' address, by email to customercare@shedrite.com or by fax to 01295 758 184.

7.6 It is the responsibility of 'The Customer' to meet all product return costs, either by their own arrangement or at the direct cost levied to 'The Company'. Stated, to comply with section 8, part 2aii of the Distance Selling Regulations.

7.7 It is the responsibility of 'The Customer' to retain possession and take reasonable care of the goods, until the goods have been returned to the possession of; 'The Company', the manufacturer or a carrier appointed by either.

7.8 All return costs sought by 'The Company' shall be deducted from the order monies held, thus any refund to 'The Customer' shall be passed less this return charge. 7.9 Return costs are not fixed and are based upon variables such as product and location.

7.10 Where 'The Customer' instructs 'The Company' to undertake a collection and return, 'The Company' shall notify 'The Customer' of the return charge in writing (by email) prior to undertaking the process.

7.11 'The Company' will not profit from any return charges received from 'The Customer'. A return charge will always equate to the cost 'The Company' expended.

7.12 Reimbursement (refund) of cancelled order monies held, less the return delivery charge defined in 7.6 to 7.11, shall be made in a period not exceeding 30 days, as Section 14, part 3 of the Distance Selling Regulations.

7.13 Statute states that a product should be returned in its original condition, thus fit for re-sale as new. We shall therefore reject the return of any product where assembly has been commenced, thus rendering the product as 'used'.

8. REJECTED GOODS (CANCELLATION)

8.1 All goods are newly constructed for sale or to order, as described upon 'The Company' web site. We do not retail seconds or ex-display products, thus rejected goods are an extremely rare event.

8.2 Should 'The Customer' wish to reject their goods through fault or damage, this must be undertaken within 7 working days after the date of delivery (except 8.4), as defined by section 11, part 2 of the Distance Selling Regulations.

8.3 'The Customer' should notify 'The Company' of their rejection of the goods by durable means as defined by part 10 of the Distance Selling Regulations; either in writing to 'The Company' address, by email to customercare@shedrite.com or by fax to 01295 758 184.

8.4 'The Customer' has no right to reject at any time should their order include a personalised requirement i.e; optional fixtures, adaptations or preferences. In this case section 6. Shortages / Damage would apply.

8.5 The statement in 8.4 is formed from the 'Exceptions to the right to cancel' section 13, part c of the Distance Selling Regulations; which refers to "goods made to the customer's specifications..."

8.6 It is the responsibility of 'The Customer' to retain possession and take reasonable care of the goods, until the goods have been returned to the possession of; 'The Company', the manufacturer or a carrier appointed by either.

8.7 For justified rejection, 'The Company' shall be bear all return costs, being the limit of liability for a rejection.

8.8 If on return the product is found to be sound, complete and as described for sale, the return charge process 7.6 to 7.11 will apply and be deducted from the order monies held.

8.9 If on return the product is found to be have been abused or damaged. 'The Company' shall retain the right to deduct from the order monies held any losses brought about by that damage.

8.10 'The Company' will not profit from any return charges received from 'The Customer'. A return charge will always equate to the cost 'The Company' expended.

8.11 Reimbursement (refund) of rejected order monies, less charges defined in 8.8 to 8.10 if due, shall be made in a period not exceeding 30 days as Section 14, part 3 of the Distance Selling Regulations.

8.12 (As 7.13) Statute states that a product should be returned in its original condition, thus fit for re-sale as new. We shall therefore reject the return of any product where assembly has been commenced, thus rendering the product as 'used'.

9. COMPLAINT

9.1 In the event of any complaint or grievance, 'The Customer' should initially make contact by telephone on 01295 758183, followed by a formal email complaint to customercare@shedrite.com or letter to 'The Company' address.

9.2 For efficient handling, 'The Customer' should state upon all correspondence; (a) their name, (b) their address, (c) their sales invoice number, (d) the product, and (e) a description of their complaint.

9.3 We shall endeavor to promptly resolve any complaint and/or respond with our stance. Should a response not be received within 5 working days, please send a "Second Request" for the attention of The Manager.

9.4 It is the intention of 'The Company' to resolve any dispute fairly, amicably and to the satisfaction of all parties concerned at the earliest opportunity.

10. PRIVACY

10.1 We are committed to the protect and respect customer privacy.

10.2 We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

10.3 Any personal details given by 'The Customer' shall not be passed or made available to any other company, organization or third party with the exception of 10.4.

10.4 To enable us to efficiently fulfil your custom, 'The Customer' contact name, telephone number and address shall be passed to our manufacturers to enable direct delivery and communication.

10.5 'The Company' shall only use 'The Customer' telephone and email contact details when deemed appropriate and necessary to discuss and fulfil their order.

10.6 'The Company' will not pass to any third party the details of the subscribers of 'The Company' email newsletter.

10.7 Subscribers of 'The Company' email newsletter retain the right to be removed from our database at any time by selecting the 'unsubscribe' function at the base of any newsletter received.

10.8 'The Company' will not contact any previous customer post-sale for marketing purposes.

11. SECURITY

11.1 For customer security of sensitive information, 'The Company' web site operates a secure e-commerce automated payment process, approved by all UK banks.

11.2 'The Company' secure encrypted environment is held upon a Thawte certified secure server, operated by Secure Hosting Ltd (a UK company).

11.3 'The Company' server facility operates to a 128bit level of encryption, the strongest commercial level of secure encryption currently available.

11.4 All personal data entered via this web site by 'The Customer' will always be stored or transferred using the same 128bit level of encryption.

12. REVIEWS

12.1 All reviews placed via email or our web site shall remain anonymous. No personal contact details shall be shown.

12.2 As reviews are anonymous we're unable to reply, thus no order specific content should be submitted.

12.3 We retain the right to correct grammar upon any review, but not the content.

12.4 All reviews submitted are subject to 'Company' vetting. We retain the right to approve, disapprove or display at our discretion.

13. LAW

13.1 These terms and conditions shall be interpreted in accordance with UK Law.

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